The following terms and conditions apply to all transactions on
The Home Of Hifi. The placing of an order indicates your acceptance
of these terms and conditions. Please read them carefully and print a copy for future
reference. These terms and conditions do not affect your statutory rights. To order
goods through this website you must be at least 18 years of age. We will treat each
order for goods as an offer by you to purchase the goods subject to these terms
and conditions. We have the right to refuse at the supply of any goods ordered by
you at our discretion.
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond to
the description given by us all products we sell are of a technical nature and it
is not practical to publish detailed specifications of all the products. All images,
descriptive matter, specifications and advertising are for the sole purpose of giving
an approximate description of the goods. Full details are available from the original
manufacturer's brochures & websites. Except where the Customer is dealing as a consumer
(as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties,
conditions or terms relating to fitness for purpose, merchantability or conditions
of the goods whether implied by Statute, Common Law or otherwise are excluded and
the Customer warrants that the Customer is satisfied as to the Suitability of the
Goods for the Customer's purpose Goods are not sold on a trial basis. If you buy
goods which have no published technical specifications, it is your responsibility
to establish the suitability of the goods for your intended purpose.
Informational Errors
In the event that a product is listed at an incorrect price due to a typographical
error or error in pricing information from our suppliers, we shall have the right
to refuse or cancel any orders based on the incorrect price whether or not the order
has been confirmed.
Product Images / Specifications
Whilst we endeavour to ensure all images and specifications are correct at the time
of publication, they do vary. As such we can accept no responsibility for incorrect
images/information. If however you spot a mistake with an image or with a product
specification please let us know.
Payment Method
We accept orders from countries as per our listing in the delivery section of the
site. Payment will be taken only in US dollars. Customers can pay by credit card.
For customers paying via credit card you must provide us with the exact address
and telephone number that your credit card issuer has on file for you
Confidentiality
We promise that all customer data provided to us is handled confidentially and ever
effort is made to protect this data
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However
it is our policy to contact you if a product is out of stock and if you do not wish
to proceed with the order or for any reason we cannot supply the product we will
arrange for the order to be cancelled. We offer an extended range of products which
are obtained directly from our suppliers. These products are subject to suppliers'
stock availability and delivery dates made by the suppliers' own delivery services.
It is our policy to contact you to explain the stock and delivery situation with
these products. Again if you do not wish to proceed with the order, we will arrange
for it to be cancelled.
Delivery
Although every effort is made for prompt delivery, we cannot be responsible for
any delays once goods have left our premises. Where customers have requested and
paid for a specified delivery time, and this has not been met, only the additional
delivery charge will be refunded not the full amount. Whilst every reasonable effort
shall be made to keep any delivery date, time of delivery shall not be of the essence.
We shall not be liable for any losses, costs, damages or expenses incurred by the
customer, or any other person or company arising directly or indirectly out of any
failure to meet any estimated delivery date. Unless otherwise agreed we may deliver
by instalments. No further delivery charges will be made for "follow on" deliveries.
Delivery of the Goods shall be made to the Customer's address and the Customer shall
make all arrangements necessary to take delivery of the Goods whenever they are
tendered for delivery
Time Limitations for Notification of claims Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer must sign
the drivers manifest as "unchecked". Should any damage be identified on opening
the package,
The Home Of Hifi
must be advised within 48 hours of the exact damage. It is imperative that the Customer
does not dispose of any of the packaging, as this will be required to affect a claim
against the carrier. The claim will be handled by
The Home Of Hifi, replacement(s) will be sent, but we would need
the damaged goods complete with original packaging returned to ourselves first.
We cannot accept any claims for damage if the above time scales are not followed.
Shortages
It is the Customers responsibility to sign for the correct number of packages that
are delivered, the Customer is required to check that the number of packages delivered
equal the number of packages on the delivery drivers manifest/consignment note.
Any shortages must be noted on the drivers manifest and it is the Customers responsibility
to thereafter notify us within 48 hours of delivery. Should the Customer be missing
an item but has signed for the correct number of packages. The Customer must notify
us within 48 hours of delivery. The Customer will be requested to provide us with
a copy of the invoice as well. The matter will be investigated and the Customer
will be informed of the decision.
Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods supplied
within 48 hours of delivery. If the items are not as ordered, the Customer must
not open the manufacturers packaging or use the item. The Customer will also be
required to provide further information on what was received i.e. we may require
the manufactures part codes and a full description of what has been received. Should
there be any circumstances that have prohibited the Customer to remain within the
specified time frame; resolution will be by mutual decision.
Product Guarantees
All products supplied are covered by the terms and conditions of the Original Manufacturers
Guarantee for a period of 12 months or longer if relevant, this is in addition to
the consumer's statutory rights.
Cancellation of Orders
Orders cancelled after dispatch of the goods will be subject to credit only once
the items are returned to us and receipted back into our returns department. If
the items are accepted, opened and used the Distance Selling Regulations will apply.
In all instances, goods must be returned as new, with no blemish, defect or parts
missing, neither must the outer manufacturer packaging show any damage or be defaced
in anyway. Should the items/packaging show any damage or be incomplete and defaced
in any manner a 20% fee will apply, this will automatically be deducted from the
credit issued.
Items no longer required
If you are not totally satisfied with your purchase, you can return it within 7
days from receiving the goods, providing that you contact us beforehand and receive
confirmation for a refund, provided it is in pristine condition in its original
box and packaging. The Customer will be responsible for the safe return of the goods.
Goods must be returned "as new" or in the same condition that they were received
in. There should be no damage, all parts, items should be returned, all packaging
must be included and the manufacturer packaging must not be defaced in manner. We
cannot accept the return of opened accessories (e.g. filter, batteries, films etc.);
you will need to contact the manufacturer directly in these instances. We do not
refund carriage charges applied to the initial order and neither do we pay for the
cost of returning the items to us. Only complete products will be accepted. Therefore
ensure that all additional enclosures, such as manuals, free software, cables etc.
are all returned. Adequate packaging must be used to return the goods. Adequate
packaging constitutes that the item is wrapped securely and then placed inside a
box in order for the item to return to us with no internal or external damage. Items
that are not securely wrapped and received will be returned in the same manner.
We reserve the right to reject any item(s) that do not meet the criteria lay out
above. We advise that goods are returned to us via a method that offers proof of
delivery. A restocking fee of 15% of the original invoice value may be levied on
item(s) returned after 7 days of the goods being delivered. A restocking fee of
10% of the original invoice value may be levied on item(s) returned within 7 days
of the goods being delivered.
Faulty Goods
If you think that the product you have purchased is faulty or incompatible with
your computer system we may refer you to the manufacturer, due to their extensive
knowledge of their product. If the manufacturer agrees that the product is faulty,
in most cases they will be able to authorize a replacement/repair of the product
direct to you. This does not affect your statutory rights. A restocking fee of up
to 20% is charged on returns, which prove to be non-defective. It is therefore imperative
that you have made contact with the manufacturer first. In all instances when contacting
a Manufacturer you must retain the reference code that you are given. Opened software
shall not be accepted for credit or exchange. If any discs are found to be faulty
you may be asked to contact the manufacturer directly.
Refunds
If for any reason you are issued with a refund, please note the following, 1. All
refunds will be issued to the same payment method as on the original order. 2. A
refund will usually reach your credit card account within 7 working days after it
being processed, please allow up to 10 working days for it to be credited. We do
however reserve the right to refund you within 30 days of the return. 3. Goods returned
within the manufacturer's DOA period, will be refunded in full including the original
carriage charge. If the goods are found not to be faulty or they have been damaged
by miss-use, they will be returned to you and no refund will be issued. The relevant
manufacturer will process all offers of "Money Back" guarantees and you should contact
them directly to arrange return and refund.
Liability
Except as may be implied by law and except in the case of death or personal injury
where the Customer is dealing as a consumer, in the event of any breach of these
Terms and Conditions by us the remedies to you shall be limited to damages which
shall in no circumstances exceed the price of the Goods and we shall under no circumstances
be liable for any indirect, incidental or consequential damages
Force Majeure
We will not be under any liability whatsoever in the event that we are prevented
or delayed from supplying or making delivery of any Goods by any reason or cause
beyond our control.
No Waiver
Our failure to insist upon strict performance of any provision of these Terms and
Conditions shall not be deemed to be a waiver of our rights or remedies in respect
of any present or future default of the Customer in performance or compliance with
any of these Terms and Conditions.
Severability
In the event that any or any part of these Terms and Conditions shall be determined
invalid, unlawful or unenforceable to any extent such term, condition or provision
shall be severed from the remaining Terms and Conditions, which shall continue to
be valid and enforceable to the fullest extent permitted by law.
Shipping Information
You shall typically receive your product/services within 7 to 14 working days from
the date we receive your order. Buyer is responsible for any customs charges that
may be applied to your package. In case Buyer reject the product/services because
of any defects (wrong colour, wrong product, defect product) Buyer shall return
the goods to the sender. We will return the payment to Buyer in the way the payment
has been received. We shall also bear the shipping costs for any returns of product/services.
Copyright
The contents, design and text on this site are the copyright of
The Home Of Hifi. Some of the product images descriptions and
logos contained in this site are trademarks and are copyright of their respective
owners.
These terms and conditions are governed by the laws of the United Kingdom .